FSM Territory Manager Console

marklawes
Tera Contributor

The FSM Implementation training says that I need to do the Territory creation in my PDI as I have to set up a google api key.

 

I have installed the FSM module on my PDI and the FSM Territory Planning module and Geolocation but the Territory Planning Console is not available in the All menu for either myself as admin or impersonating FSM Territory Planner.

 

Is this a known issue? Have I missed something obvious? Am I missing a plugin that is not obvious?

6 REPLIES 6

*This rolle included in wm_read. and If you also need to create territories, make sure your user has the sn_fsm_tp.fsm_territory_planner role wich included in wm_admin rolles. 

Ashwin Guduru
Tera Contributor

This is now resolved at my end.

I followed the product documentation and retraced my steps to verify if I missed any plugins that needed activation

https://www.servicenow.com/docs/bundle/zurich-field-service-management/page/product/field-service-ma...

 

As per this the dispatcher plugin was needed.

 

Installed that and I can now see the TP Console under both the ADMIN and the FSM. TERRITORY PLANNER user and any others that have the wm_admin or wm_read role with the underlying sn_fsm_tp.fsm_territory_read role.

 

Regards,

Ashwin