FSM Workspace - AWA

[Nidhin Mohan]

Team,

Good Day.

Need help in understanding the availability of AWA with FSM Workspace.

if "Yes" -> How to implement AWA within FSM Workspace.

Thanks in Advance.

BR,

Nidhin Mohan

[glideFather · Accepted solution]

Hi @Nidhin Mohan 

Please, refer to following: 

• Exploring Advanced Work Assignment

[Nidhin Mohan]

Hi, @glideFather  - Good Day. Many thanks for your prompt response. Can you please let me know how we can use AWA within FSM workspace. Thanks Again!

[Joshua Chen MTL]

careful, this is not a real solution - should not be flagged as such

[Dr Atul G- LNG]

Hi @Nidhin Mohan 

I doubt that AWA works for FSM. I tried looking for it in the Process Workshop deck but couldn't find anything, nor did I see any details in the ServiceNow documentation. Could you please check the FSM training materials once?"