FSM Workspace - AWA

[Nidhin Mohan]

Team,

Good Day.

Need help in understanding the availability of AWA with FSM Workspace.

if "Yes" -> How to implement AWA within FSM Workspace.

Thanks in Advance.

BR,

Nidhin Mohan

[Nidhin Mohan]

@Joshua Chen MTL  - Hi, Many thanks again for your prompt response. Will get back to you on this ASAP. Thanks!

[Mohit Varshney]

hi Nidhi,
Following plugin is available for FSM product. You can utilize it.

Doc URL: Activate Field Service Management • Zurich Field Service Management • Docs | ServiceNow 

Automatic Assignment

com.snc.automatic_assignment

Automatically assigns tasks to agents based on specified criteria.

Regards, Mohit

[Skylar_Barth]

Hi,

I am very curious to now more about your use case and how your implementation went. I am working on something with the product team to provide this. Your help would be much appreciated.