Google Maps in Dispatcher Workspace showing straight line instead of route
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yesterday
Hello,
In our Dispatcher Workspace, instead of displaying the actual route the agent should travel, it is only showing a straight-line calculation. I have already set the property to use "Google Maps API" to calculate the time and route, but it still displays a straight line in Google Maps.
May I know if any additional configuration is required on the Google side to make this work?
Thanks
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