Google Maps in Dispatcher Workspace showing straight line instead of route

frustysnape
Tera Contributor

Hello,

In our Dispatcher Workspace, instead of displaying the actual route the agent should travel, it is only showing a straight-line calculation. I have already set the property to use "Google Maps API" to calculate the time and route, but it still displays a straight line in Google Maps.

May I know if any additional configuration is required on the Google side to make this work?

Thanks

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