How Does ServiceNow Identify Who Owns a Schedule in the cmn_schedule Table?

humza_abdullah
Tera Expert

Hello everyone,

 

I am working with the cmn_schedule & cmn_schedule_span table in ServiceNow and am trying to understand how the system identifies which user a particular schedule belongs to.

 

My goal is to create a catalog item that allows managers to schedule off times for their workers. For this, I need to know how the schedules in these tables are linked to specific users.


Any help will be appreciated.

Thanks.

1 ACCEPTED SOLUTION

humza_abdullah
Tera Expert

For anyone in the future looking for the answer I finally found it.

agent_events.list

Your welcome.

View solution in original post

3 REPLIES 3

humza_abdullah
Tera Expert

Never mind I found it.
I needed to look in the sn_csm_service_organization_external_staff table theres a Schedule Reference field.
Thanks 

Never mind my never mind.

That field is also all blank for some reason

humza_abdullah
Tera Expert

For anyone in the future looking for the answer I finally found it.

agent_events.list

Your welcome.