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‎09-23-2024 02:23 PM
Hello everyone,
I am working with the cmn_schedule & cmn_schedule_span table in ServiceNow and am trying to understand how the system identifies which user a particular schedule belongs to.
My goal is to create a catalog item that allows managers to schedule off times for their workers. For this, I need to know how the schedules in these tables are linked to specific users.
Any help will be appreciated.
Thanks.
Solved! Go to Solution.
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‎10-03-2024 12:58 PM
For anyone in the future looking for the answer I finally found it.
agent_events.list
Your welcome.
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‎09-23-2024 02:54 PM
Never mind I found it.
I needed to look in the sn_csm_service_organization_external_staff table theres a Schedule Reference field.
Thanks
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‎09-23-2024 03:01 PM
Never mind my never mind.
That field is also all blank for some reason
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‎10-03-2024 12:58 PM
For anyone in the future looking for the answer I finally found it.
agent_events.list
Your welcome.