Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

how to default ''expand'' assignment groups in dispatcher workspace?

Joshua Chen MTL
Mega Sage

is there a way to keep the assignment groups ''expanded'' so that i can always see the technicians under the 2nd groups?
everytime i click on a new task or rerfresh, it collapses the 2nd group

 

JoshuaChenFX_0-1752449935268.png

 

.
Add me on LinkedIn 🙂 https://www.linkedin.com/in/joshuachen0510/
2 REPLIES 2

Ct111
Tera Sage

if you are using agent workspace, you can play around below method

 

g_aw.setSectionExpanded

 

For more details about the documentation of this method , check below 

LINK

any solution for dispatcher workspace?
is this ootb behavior? 
need to go to UI builder?

.
Add me on LinkedIn 🙂 https://www.linkedin.com/in/joshuachen0510/