Mobile Development - Add editable field
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06-25-2025 05:52 AM
Hi all,
Can you please help me with an basic issue I am facing?
So, the issue is, I have a requirement to add a field that needs to have the possibility of be editable in the Agent Mobile App for FSM, in this case is on the Work Task table. So, I have added it in the Edit work Input form screen, which until here, all seems to be fine. The issue is, I can update the field, however, when I save it, it doesn't reflect either in the mobile form or the backend UI, what am I missing?
Unfortunately, seems that the Servicenow trainning for mobile development was taken down, so I can't get this information anywhere.
Best regards
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07-04-2025 12:19 PM
Mobile App Academy: Customizing Mobile Agent - Field Service Management
old but check at 50 min mark
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07-11-2025 08:08 AM
Yeah, that was the way I learnt to develop in the Mobile app, but seems that they have changed the way of it working. Or at least I don't find any of those objects.
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07-11-2025 08:22 AM
it's wild that this is not documented anywhere... unless it is..
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07-04-2025 12:42 PM
Hi @Nuno Oliveira ,
If the field appears editable but doesn’t save, please ensure it’s correctly mapped to the Work Task table, and that the user has the necessary write access via ACLs. Also, verify that the Data Item used in the mobile app allows updates.
These steps mostly resolve the issue. try and let me know
Hope this information is helpful
Chandan
