Hello everyone,
I'm new to FSM and currently exploring the Agent Mobile app. While reviewing it, a few questions arose about agent routes:
1. I need the Agent Mobile application to show the actual route of an agent to the location of a Work Order Task.
In a demo I saw, it is possible to show the route in the mobile application.
What additional settings do I need for the actual route to be displayed in Agent Mobile?
2. In the Dispatcher Workspace, clicking “Optimize Route” generates a route guide and indicates the order of tasks according to location.
My question is whether this functionality can also be displayed in Agent Mobile, and what additional configurations are required to enable it in the agent application.
Thanks for any guidance or suggestions!
