How we enable location tracking for agents.

[Alok Sharma]

How we enable location tracking for agents.

Thanks,Alok

[PaulSylo]

Hello Alok,

To enable geolocation tracking:

In the default view of the User form, select the Geolocation tracked check box to enable agent location tracking.

Note: The system can update geographic coordinates only for users who have location services enabled in their browsers. Even users who have the Geolocation tracked check box selected may be prompted by their browsers to share or withhold their location.

When the ServiceNow system tracks an agent, it updates the geographic coordinates whenever the agent loads a record on the Task [task] table or on a table that extends Task. After the initial update, the system continues to update the agent's geographic coordinates at recurring intervals if the agent does not close or reload the record.

Administrators can set the length of this interval by editing the Minimum amount of time between updating the user's location (in seconds) system property. The default geolocation update interval value is 300 seconds, or 5 minutes.

supported link ; https://docs.servicenow.com/bundle/quebec-field-service-management/page/product/planning-and-policy/concept/c_AgentStartingPosition.html

To change the default geolocation update interval, navigate to Geolocation > Administration > Geolocation Properties.

[PaulSylo]

To enable, A System Administrator can configure geolocation by installing the Geolocation plugin (com.snc.geolocation), configuring the Google Maps (or other maps) integration, and enabling location tracking for field agents by checking the Geolocation tracked checkbox on the User record.