Location not being referenced from portal for appointment booking

Sneha KH · 4 weeks ago

Hi community,
I have created a work order template (record producer) for which there are 3 variables - contact from user table, hospital name from account table and hospital location from location table. I am able to populate logged-in user's name, account but location is not being populated like it is showing there are no records in it.
I have referenced correctly with table. For reference, I have tried FSM Implementation e-book lab 6.6.1 but also not able to get it.
Please help me to solve this!!

PoonkodiS · 4 weeks ago

Hi @Sneha KH

I checked in my PDI the field is visible for me

check the below points:

1.Is there any read ACL on the cmn_location table .(any role to read the data)

2.Is there any query business rule is running on the table.

Regards,

Poonkodi

Sneha KH · 4 weeks ago

Can you try it in csm portal and inform? It's working fine when we "Try it" in record producer. But when I try in portal, its showing no matches found.

SourabhAkiwate · 4 weeks ago

Hi @Sneha KH , Good Day!!!

I checked in CSM portal in my PDI the data is visible for me for location field.

As I have a admin role. But, If I impersonated with end user the data is not visible.

So, it happens because of read ACL's on cmn_location table. Please check do you have the correct role which should match with ACL's role and conditions.

Thanks & Regards,

Sourabh A.

Sneha KH · 4 weeks ago

There was an issue with ACL read role for logged in users.

Thank you Sourabh!!