"No results found" in resource filter in dispatcher workspace

[TejasN505724351]

Hi Community,

I’m facing an issue with Dispatcher Workspace resource filters in Field Service Management.

In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”.

[Dr Atul G- LNG]

Hi @TejasN505724351 

It looks like a common issue. I’m not sure about the exact solution, but please try repairing the FSM plugin and then test again. If the issue persists, log a case. In the meantime, could you check the agent availability for the specific skill and time?

[TejasN505724351]

All the related plugins are installed, and agent availability is 24x7 and he has 5 skills so when I filter, it should show the agent's name who is skilled so that the task can be assigned.

[Dr Atul G- LNG]

Log a now support case mate.

[TejasN505724351]

Thank you, mate