Mobile Development - Add editable field

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06-25-2025 05:52 AM
Hi all,
Can you please help me with an basic issue I am facing?
So, the issue is, I have a requirement to add a field that needs to have the possibility of be editable in the Agent Mobile App for FSM, in this case is on the Work Task table. So, I have added it in the Edit work Input form screen, which until here, all seems to be fine. The issue is, I can update the field, however, when I save it, it doesn't reflect either in the mobile form or the backend UI, what am I missing?
Unfortunately, seems that the Servicenow trainning for mobile development was taken down, so I can't get this information anywhere.
Best regards

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07-11-2025 08:06 AM
Tanks for the reply, but it seems the way is no longer through the Data item.
From what I got from Servicenow, it is based on the action from the screen.
In this case the field needs to be added in a OOB Utils Script Include.