Not able to select agents group in dispatcher workspace

[Sneha KH]

Hi Community,

I am not able to select agents in dispatcher workspace though I have associated agents group and dispatcher group with suitable "type" field including with correct location for the group. So, what may be the issue, why am I not able to see agents group in dispatcher though I have given correct roles for group.

[Joshua Chen MTL]

can you screenshot your 2 group configs? including "covered" and "roles"

- add the query range acl
- create a WOT in pending dispatch + populate the assignment group
- log in as a user with wm_dispatcher that is part of the dispatch group that covers the assignment group 
- test  if the available assignment group shows up in the filter  if there is a WOT in state pending dispatch

if none of that work (and you have latest version of the dispatcher workspace plugin), open a ticket

[Sneha KH]

Hello @Joshua Chen MTL ,
I have attached all screenshots

[Sneha KH]

Adding to this question, whenever I try to work related to dispatching. I get this error mentioned below.
"Part of the query on sm_m2m_group_dependency has been ignored because of insufficient access for 'query_range' operation on sm_m2m_group_dependency.dispatch_group". 
I checked it and there is no ACL related issue.

[Joshua Chen MTL · Accepted solution]

in our case - it was missing ootb, and my engineer just created a query_range ACL on mentioned table  - that fixed it

[Sneha KH]

Hello @Joshua Chen MTL ,
I tried your solution by creating query_range ACL on mentioned table. It worked. Thank you so much