Push notification for Now agents application during impersonation

deepikag0508
Tera Contributor

Hi everyone,

My requirement is to create a push notification and send it to the assignee when a Work Order task (wm_task) has passed its due date. I have successfully created the notification, push notification message, and push notification message content. The notification is also registered in the push application.

When I enter my name in the 'users' field under 'when to send' tab, I am able to see the notification on my mobile device. However, when I attempt to impersonate another user, I am unable to see the notification. I have utilized Flow Designer to trigger this notification. I also checked the notification preferences of the users. It was enabled.

Please find the attached screenshots for reference.

1. Notification
Notification - When to send.png

 

Notification - Who will receive.png

 

Notification - What it will contain.png

 

2. Push notification message

Push notification message.png

 

3. Flow designer

Flow designer.png

 

Thank you!

0 REPLIES 0