FSM-Suppress work order task created from a template

KartheekM
Tera Contributor

Hi All,

I am looking to suppress one of work order tasks configured in our template. Below is scenario,

  • Work order template consists of 5 tasks.
  • usually these 5 tasks should created and assigned to respective agents.
  • in few scenarios, 1-2 tasks doesn't require based on certain conditions.

I do not find a place holder to apply these conditions on those tasks. Please guide me the steps/process to apply above scenarios

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