smart assessment questionnaire for Field Service Management

ben_bongo
Tera Contributor

30m ago

I have activated Smart Assessment. I have also enabled the Smart assessment questionnaire for FSM. 

Next, I created and published a new Smart Assessment template. Then I created a new FSM questionnaire and linked it to the new Smart Assessment template.

 

I then create a Work Order Task(WOT). I assigned the WOT to an agent with the questionnaire_user, sn_smart_asmt.actor, and sn_smart_asmt.assessment_reader roles.

 

When the agent moves the WOT to "Work in Progress"; the Smart questionnaire is generated and associated with the WOT. I can see the Smart Assessment Instance on the WOT related Items list. 

But when the agent clicks on "Take Questionnaire" in the Mobile app; they get "No Items ". The questionnaire does not show up. WHY?

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Skylar_Barth
ServiceNow Employee

12m ago

Do you have a support case open for this? 

What version of platform are you on?

Version number of the apps? Smart assessment, mobile.

 

 

 

 

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ben_bongo
Tera Contributor

5m ago

No, I have not opened a support case yet.

The platform version is  Zurich.

The Smart Assessment Questionnaire for FSM is on version 2.0.0.

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