Use configuration items instead of Assets in stockrooms for field service engineers

[Sidd5]

Can we Use configuration items instead of Assets in stockrooms for field service engineers.

Our client does not manage assets and they are mostly using CIs instead, and they want the engineer to see and add CIs to their stockrooms.

[Community Alums]

Hey Sidd,

I would recommend using the Asset-CI mapping to create assets and then use them. The initial effort might be substantial, but you are staying OOTB this way. There are a lot of features that keep coming regarding equipment scheduling, stockroom etc. which you will lose out on if you customize those tables/ref qualfiers/ACLs. Definitely not recommended. 

[Sidd5]

Thanks for the suggestion.

I will try to design that way as you suggested 

[scottl]

Did you end up with a solution for this?