SPM Demand (dmn_demand) — Add work notes to closed demand by non-admin users (OOTB solution?)

[崚太郎八]

Hello,
We are using ServiceNow Zurich with SPM Demand Management (dmn_demand table).
After a demand is closed (Closed Complete), we would like specific users (PMO admin group) to be able to add work notes only for correction history purposes. All other fields should remain read-only.

Current situation:
• The PMO admin group has it_demand_discuss_admin role assigned

• When impersonating a user in this group, the work notes input field does not appear on closed demands

• Admin users can see and enter work notes regardless of demand status

Questions:
1. Is there an OOTB role that allows adding work notes to a closed dmn_demand record without admin privileges?

2. If not, what is the recommended minimal customization approach to achieve this — ideally without ACL changes that could affect upgrade stability?

Any guidance would be appreciated. Thank you.

[Tanushree Maiti]

Hi @崚太郎八 ,

(In English)

1)  there is no  Out-of-the-Box (OOTB) role that allows non-admin users to edit a closed Demand record. Once demand record is closed , it would ReadOnly.

2) Check Existing UI policy 

2)

• Open the policy and check the UI Policy Actions related list.
• Find work_notes and change the Read only action to Leave alone or False