Hello,
We are using ServiceNow Zurich with SPM Demand Management (dmn_demand table).
After a demand is closed (Closed Complete), we would like specific users (PMO admin group) to be able to add work notes only for correction history purposes. All other fields should remain read-only.
Current situation:
• The PMO admin group has it_demand_discuss_admin role assigned
• When impersonating a user in this group, the work notes input field does not appear on closed demands
• Admin users can see and enter work notes regardless of demand status
Questions:
1. Is there an OOTB role that allows adding work notes to a closed dmn_demand record without admin privileges?
2. If not, what is the recommended minimal customization approach to achieve this — ideally without ACL changes that could affect upgrade stability?
Any guidance would be appreciated. Thank you.
