UIページへの遷移を行うためのURLについて

[TianhanJ]

Notificationの本文に以下のmail scriptを使用して、UI page（$pwd_change）への遷移URLを作成しました。

送信されたメールのURLをクリックすると、UI pageへ遷移するユーザーとトップ画面へ遷移するユーザーがいる状況が確認されています。

この遷移先が異なる原因と、全てのユーザーがUI pageへ正しく遷移できる方法について、ご教示いただけますでしょうか？

	var url = 'https://'+ gs.getProperty('instance_name') + '.service-now.com/$pwd_change';
	template.print('<a href="' + url + '">' + LINK+ '</a>')

[Ankur Bawiskar]

@TianhanJ 

Homepage destination rules, Service Portal entry scripts (SPEntryPage), or custom redirect logic can override the intended target and send users to a workspace, portal, or generic home page after login

check these links

Role based redirection with SPEntryPage 

KB0869746

Homepage Redirect Rules in Next Experience 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[TianhanJ]

Thank you for your response,

I have reconfirmed the user settings.

Users with the same role are redirected to dfferent destination.

When a user clicks the link without logging in,some are redirected to the UI page while others are redirected to the top page.

[Ankur Bawiskar]

@TianhanJ 

it has something to do with redirection

[Ankur Bawiskar]

@TianhanJ 

try to add this in URL -> add .do in the URL

var url = 'https://'+ gs.getProperty('instance_name') + '.service-now.com/$pwd_change.do';
template.print('<a href="' + url + '">' + LINK+ '</a>')

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏