Live Chat with Agent - Record of Conversation

Dear all,

We are working on  Live Agent and have some questions about it in San-Diego instance:

1. How to set up "live agent" in Virtual Agent? Could you show me some tutorials about it?

2. How do a user and an agent get the conversational logs (user interaction with real people)? How will they be recorded?

3. How to get the Virtual Agent conversation logs(user interaction with chatbots instead of real people)?

Thanks for your answer!