Not applicable

@shrikant Dwived 

 

When you last use your new instance and since how many times this error is coming? Like there is no other option to wait for your instance to be active or you can take reference for this below link 

https://www.servicenow.com/community/riseup-with-servicenow-forum/instance-is-hibernating-please-use...

 

Thanks and Regards 

Sarthak