Hi @Lathika Dissana,

Whilst I can see your comparison with an operating system, so as to satisfy the purists out there, ServiceNow 'could' best be explained as a platform, offering a single solution to unite all of an organizations functions.

From incident management (it's historic roots if you like) to customer service, HR, finance and beyond (you set the boundaries - not the platform), ServiceNow connects every element of your organization and joins this up with business and employee requirements to be managed and executed in a single place.

(This question and response really could set the cat amongst the pigeons - so be warned with the number of responses as I'm about to haha)

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Thanks, Robbie