Architect Role / ServiceNow

Hi,

Question -We have an organization that is trying to set up ServiceNow governance with a Service Desk person who has no experience with software development, very little to no knowledge of ServiceNow (i.e. knows how to submit a request and struggles with how to even run a report). There is an Architect consultant on site who has strong ServiceNow experience. The company is asking their Service Desk person to write up all the documents and have the Architect train/edit everything. (which is never going to happen).

What is standard practice / best practice when it comes to setting up ServiceNow governance.