Hi Dr Atul,

The paragraphs that she copied off of Google looks more like an unorganized KB article. I wish I could say it's functional at least. However, 99% of the functional and technical info is missing. This SD person has no concept of how ServiceNow works and would not know how to engage the stakeholders (and that's probably a good thing not to lead more people on this Titanic towards this glacial iceberg). 

Kathy