Troy24
Tera Contributor

My understanding is that they are working to split out the Technical and Business Services, so that you can create separate portfolios, and offerings for Technical Services.  Therefor they have to split the cmdb_ci_service table from previous versions, to accommodate the CSDM Framework.

Daniel Carvalho
Kilo Guru

In this "Service" table´s hierarchy prior CSDM 4.0, Business Services had not a specific child-table, being their itens created directly on the top level.

CSDM 4 just now is allocating them in an equivalent sub-level, therefore none is supposed to be created on the top level anymore.

It is better organized now, and more in alignment, conceptually..

Cordial

Rae Ann Prasnic
ServiceNow Employee

You can click here for the Rome Release notes to read more about the change. 

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If this is helpful please mark correct/helpful. Thanks! Rae Ann

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Thanks Rae Ann - can I ask when the CSDM docs will be updated to reflect this as CSDM 4.0 V2 Draft shows the change above for Technical Services but for Business Services it still shows they should be in the cmdb_ci_service table with "Service Classification" = Business Service

erikbartholdy
Giga Guru

you could also watch this video CSDM 4.0 what's new

br Erik