Hi @Sheri Mellville ,

ServiceNow rich text editor doesn't fully support copy pasting of images into Word documents due to how images are embedded and referenced. Below workarounds you can follow:

1. Use the Printer Friendly View

One effective workaround is to click the gear icon in the article, select Printer Friendly Version, then copy from that view or save it as a PDF. This approach retains images in a more stable format.

2. Use Screenshots Instead of Direct Copying

You can capture images using a screenshot tool (like Snipping Tool, SnagIt, or built-in tools) and paste them directly into Word. Alternatively, share the article's permalink to allow SME collaboration directly in ServiceNow.

3. Copy Paste via Word: especially helpful for complex or formatted articles...

Copy content in sections from Word.

When prompted, choose Remove Formatting to avoid import issues.

Insert blank lines using Shift + Enter.

Paste screenshots of images (using a screenshot tool) into those placeholders.

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