Hi @may13 

This is expected behavior.
Please go through this KB Article, you'll be able to resolve your query:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790046
Please let me know if anything else is required.

---------------------------------------------------------------------------------------------------------------------------------------------------

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.

Thanks,

Prerna