Hi @may13 ,

ServiceNow SLA definitions use a simplified condition builder. They only support basic comparison operators like:

• is
• is not
• is empty
• starts with, etc.

They do not support dynamic operators such as Changes to or Changes from, which are used in Business Rules or scripted conditions but not available in the SLA stop condition filter UI. This is a known platform limitation......

Workaround Solutions:

Since the UI doesn’t support those operators, here are the recommended approaches:

1. Use Explicit Static Conditions

Instead of relying on changes to, define the stop condition like this:

Assignment group is not [Your Group]

This stops the SLA whenever the assignment group is something other than the specified value....

2. Custom Business Rule Approach: For complex scenarios like stop SLA when the assignment group changes to a specific value, you’ll need to script it....

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