Hi @MichaelP1 ,

I’ve seen something similar where sometimes the Get Support page in MyNow shows a u16 page for some users. It usually comes down to a misconfigured page/widget, permissions, or missing content in that instance.

What I'd check / try:

Inspect the page URL when “u16” shows up, see if there’s a sys_id=u16 or similar. In the instance environment, verify that the Get Support portal page (widget / content item) is active/ published. Maybe it’s inactive or missing for certain roles. Check user roles / ACLs to see if some users don’t have permission to view the “Get Support” widget or page.

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