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10-06-2025 07:14 AM
@aruncr0122 , Thank you for your inputs and sharing the client script.
I will try the client script and update the status.
Thank you.
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10-06-2025 08:02 AM
It is working now.
Field values was causing the issue. I selected the the field label vs value.
Thank you very much for your support.
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10-06-2025 11:54 AM
Glad to hear it’s working now! 😊
Thanks for the update and for confirming the solution. Happy to help!
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10-03-2025 09:04 PM
You can achieve this using a combination of client scripts and reference qualifiers..... For instance, you can create an onChange client script that listens for changes to the Subcategory field and, based on its value, dynamically sets other fields like Assignment Group, Category, or Short Description. This approach allows you to implement conditional logic tailored to your specific requirements. Additionally, to ensure that the Subcategory field is populated appropriately, you can configure a reference qualifier on the Subcategory field that filters available options based on the selected Category, ensuring that only relevant subcategories are presented to the user.......
If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.
Kaushal Kumar Jha - ServiceNow Technical Consultant/Developer
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10-06-2025 07:16 AM
Thank you for your input.
Yes, Subcategory field value is dependent on Category field.
I will try client script and update the status soon.
Thank you.