kaushal_snow
Giga Sage

@MThomas1 ,

 

You can achieve this using a combination of client scripts and reference qualifiers..... For instance, you can create an onChange client script that listens for changes to the Subcategory field and, based on its value, dynamically sets other fields like Assignment Group, Category, or Short Description. This approach allows you to implement conditional logic tailored to your specific requirements. Additionally, to ensure that the Subcategory field is populated appropriately, you can configure a reference qualifier on the Subcategory field that filters available options based on the selected Category, ensuring that only relevant subcategories are presented to the user.......

 

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Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Technical Consultant/Developer