Hi @22a31a0471,

is it possible that you might have already claimed that and perhaps reschedule or cancel the exam?

Or any other manipulation with it...?

There is exam facilitator transition (from Kryterion Webassessor to Pearson VUE) scheduled on 17th November. Is it possible that you schedule it between the 1st and 17th November and/or afterwards?

Not sure if it relates or not... but JFYI: Transitioning from Webassessor to Pearson VUE FAQ 

Nobody in this Community can help you, but go to SN University > Help Centre in the top and Create a case for ServiceNow to help you with this.

Go to: https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home 

and there is create case button on the right side.

If somebody can help you, it will be this team. Let me know how that went. Good luck