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02-24-2026 01:10 AM
Couple of approaches
1) Add file to your catalog item, use Rich Text Label variable and add the link to that sys_attachment record
search in sys_attachment and grab that record sysId
In variable click and add link and add that sysId by forming URL
Output:
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Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader