Tony Branton
ServiceNow Employee

Follow these steps:

  1. Open the Incident list view and from the hamburger button (top left of the page), select View > Indicators Panel.
  2. Right-click on a column title and select  Configure > List Layout.
  3. Add/remove columns as desired and click Save.
  4. Open the Service Map view and you'll see the new list layout.

Hope this helps.