Hi @ShiningStar1 ,

 

I would advise you to look at the ServiceNow Production documentation for this: https://www.servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/discovery/task/t...

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/