Hi, we are working on Armis-ServiceNow integration. we have observed an issue during Identification.
1) we import a Server CI into cmdb.
2) we change mac_address manually.
3) we import the same server CI into cmdb with original mac_address.
During the 3rd step the system is no updating the mac_address as it supposed to over write the manual change.
This issue is not reflecting on computer class CIs. the identification working on computer class but not on server class. both computer and server have the same Identification rules. please help us why the server CI is not identified by IRE rules.
please help us.
Thanks,
Sry
