Hi @dvass0107
In that case, I would recommend using OOTB (out-of-the-box) values only. If you choose to use a static value, please note this as a risk, because for all services the values of these two fields will be the same, and practically, users will not fill in any purpose. It is better to use the OOTB values for now.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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