Hi Brad,

Thanks for your fast reply. I just verified and the table is named ZZ_YYsn_customer_service_case.

I'm trying to setup a proper Business Rule. I'm clearly doing something wrong, because it doesn't work the way that I configured it.

When to run:

Actions:

Advanced:

If I like look under tables, I don't see a table named: sc_customerservice_case. I tried renaming it in the script to sn_customerservice_case. This doesn't matter.

Can you help me configure this rule?

Thanks again!