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11-05-2020 04:38 AM
Hi,
there must be read ACL on work notes which might be blocking the READ Access to agent
please check that ACL first
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader