Actionable Case Flows

Richard T
Kilo Guru

Hi

When using actionable case flows the OOB  "Set Needs Attention if additional comments are added by others" marks a case as needing attention when a member of our Service Desk Sends a comment to the Contact on behalf of another member of the team.

Our Service Desk so this quite a lot so we dont really need to "Needs Attention" flag to be set on these occasions.

How can I edit this case flow to exclude them?

Thanks