Hello,
This is because the OOB inbound action "Update Request Item" has the logic to work only if (gs.hasRole("itil")) you need to remove that line.
Please mark my answer as correct based on Impact.
Hello,
This is because the OOB inbound action "Update Request Item" has the logic to work only if (gs.hasRole("itil")) you need to remove that line.
Please mark my answer as correct based on Impact.
