How "Away" presence state works in Agent workspace? Will the state changes to "Away" automatically if agent is not active OR It can be selected only manually?

Gopi13
Kilo Expert

‎08-27-2021 11:56 AM

I am looking at possible ways user presence can be "Away". If Servicenow automatically change user presence state to "Away", after how much time of inactivity state will be changed?

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