Ankur Bawiskar
Tera Patron

@_rd 

is your case or task getting created via a record producer and that record producer has variables?

If yes then you can add the variable editor on form layout

Determining whether the Variable Editor is added to a form 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post