Escalated Case link is not visible under 'Related Links' of case form.

Varsha Damodar
Mega Expert

Hi Team ,

I have installed all required plugins on my PDI .
I can be able to see 'Escalate Case' UI action with "Form Link " checkbox clicked.

When I try to open case under CSM, I am not able to see 'Escalate Case' link under "Related Links" Section.
Need your support to configure "Escalate Case" link under "Related Links" Section..

OR let me know if any other action needs to be taken from my side. 

 

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