Dynamic Translation of Customer Entered Text
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10-21-2024 11:18 AM
Hello,
In CSM portal, if customer is entering details about a case in one language then can this be dynamically translated in to different language.
Scenario :
1) Customer entered details like description etc in a case in Spanish language
2) Resolver/agent belongs to US and his language preference is English.
3) Can this case description dynamically translate to a different language when agent is viewing in their preferred language
Note: I know if it is a static text then we can create translated text in required languages and can display in preferred language.
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Customer Service Management