Dynamic Translation of Customer Entered Text

kkcommunity
Tera Expert

Hello,

 

In CSM portal, if customer is entering details about a case in one language then can this be dynamically translated in to different language. 

Scenario :

1) Customer entered details like description etc in a case in Spanish language

2) Resolver/agent belongs to US and his language preference is English.

3) Can this case description dynamically translate to a different language when agent is viewing in their preferred language 

Note: I know if it is a static text then we can create translated text in required languages and can display in preferred language.