Akash4
Kilo Sage

Hello,

This is indeed one of major requirement to many clients. There is some effort required to achieve but doable.

It is possible incase the APIs are used in conjunction with a Business Rule on insert of Cases.

Like the static value you described, this can be done dynamically using Translation APIs integration (with say Microsoft or Google Cloud)

Quick steps incase (if client agrees &) this interests you:

1. Google Cloud Account with GC Translation API enabled.

2. Have API Key or Account Credentials for authentication (access purpose)

3. Create a Script include in SN for returning the Translated Text (from source text to target) - translation code logic lies here calling the EndPoint, APIkey, RESTMessageV2() request & response

4. Finally, Create a BR on Customer Case by calling the above Script Include and storing the returned Value along with Language type in the Translated Texts table (similar to static)

 

Regards, Akash
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