RAMANA MURTHY G
Mega Sage

Hello @Anu2013 ,

Try this, I'm not sure if it is works or not,..

 

1. Impersonate user (user who not receiving notifications)

2. Go to Preferences

RAMANAMURTHYG_0-1731939317417.png

3. Select Notifications

RAMANAMURTHYG_1-1731939352307.png

4. Check Allow Notifications enabled or not. Click on Advanced Preferences (it opens in new tab) 

RAMANAMURTHYG_2-1731939402721.png

5. Search table from Search Notifications (for which table user not receiving emails)

6. You can find notifications below, check if any notifications are in off mode, then enable

RAMANAMURTHYG_3-1731939601680.png

 

 


Please mark my answer helpful & correct if it helps you
Thank you

G Ramana Murthy
ServiceNow Developer