Hi,
currently on the CSM portal, Contacts [customer_contact] can log in without MFA. I would like to enforce MFA for them.
I updated up the OOTB Role based multi-factor authentication [multi_factor_criteria] (d427668b73003300fdbd04fbc4f6a7b6) by adding the snc_external, sn_esm_user roles but Contacts can still log in without MFA. I do not understand what configuration is missing/wrong.
Note:
- Internal users [sys_user] can log in with SSO. They do not need MFA.
- External users [sys_user] such as External consultants log in with MFA.
- if External users try to log in on the CSM portal, they are redirected to MFA successfully.
Best regards,
Maron
